Sales Agreement

Last updated: 5 November 2026

This Sales Agreement explains the commercial rules for purchasing digital products and services from Epinby through the website, reseller panel, Telegram bot and API. Please read it together with our Refund Policy, Payments and Balance, Privacy Policy and System Rules.

1. B2B use and resale

Epinby supplies game top-ups, digital vouchers and related services for resellers, online stores and marketplace sellers. You may resell products purchased from Epinby through your own sales channels, subject to the product's regional and redemption conditions and the rules of the marketplace you use.

You set your own retail prices and manage your relationship with your customers. Access to Epinby does not itself establish eligibility to sell on any particular third-party marketplace.

2. Account eligibility

Epinby does not impose a separate platform-specific age restriction. Users must still meet the legal capacity, consent and eligibility requirements applicable to them and to any payment service, marketplace or product they use. Epinby's platform policy does not waive those external requirements.

Provide accurate account details and keep your login, Telegram account and API keys secure. Notify support promptly if you suspect unauthorised access.

3. Products, prices and quantities

Check the current product description, stock, currency, price, region and quantity limits before confirming an order. Single-item orders are available where the selected product permits a quantity of one. Product-specific minimum or maximum quantities may apply.

Prices may change for future orders. The amount accepted and charged for an existing order is recorded in its order details. A later price change does not by itself create a refund or additional charge.

4. Payment and account balance

Payment is accepted in USDT only through the supported methods displayed in your account. Orders are paid from your available Epinby balance. There is no mandatory bulk starting deposit or monthly purchase commitment; current payment-method limits are listed in Payments and Balance.

Account balance is prepaid purchasing credit. Epinby does not offer withdrawals or cash-outs of that balance. Failed-order refunds return to the same internal balance.

5. Order details and fulfilment

You are responsible for selecting the correct product and entering the correct player ID, server ID, region and recipient details. Confirm that the recipient meets the product's requirements before ordering.

Digital delivery may begin immediately, but completion time can vary. A pending status or connection timeout is not proof of failure. Follow the existing order until it reaches a confirmed outcome rather than submitting an additional purchase.

Successfully delivered digital products are generally final. Confirmed failed or cancelled orders, partial delivery and genuine delivery disputes are handled under our Refund Policy.

6. API and optional services

Use the API according to the published API documentation, including authentication, idempotency and technical request limits. Product availability, region rules and quantity limits apply to API orders as well as panel and bot orders.

Optional paid services have their own displayed terms. A standalone Name Check subscription is separate from purchasing products and is not a requirement for ordinary product orders.

7. Responsible use and support

Do not use Epinby for fraudulent purchases, unauthorised access, abuse of refunds or exploitation of balance and pricing errors. Report an apparent error to support so that the payment and order records can be checked.

For an order or payment issue, contact Epinby support with the relevant order or transaction ID. Nothing in these terms removes rights or obligations that cannot lawfully be excluded.